This privacy policy sets out how CUTIC uses and protects any information that you give us when you use this website. We are committed to ensuring that your privacy is protected.

If we ask you to provide certain information by which you can be identified when using this website you can be assured that it will only be used in accordance with this privacy statement.

Who we are

Chronic Urinary Tract Infection Campaign (CUTIC) believes that chronic UTI sufferers deserve better testing and treatment that works. These goals shape our work:

  • Raising awareness about chronic urinary tract infection
  • Challenging current tests which fail to diagnose about half of UTIs
  • Gaining recognition and proper treatment guidelines for chronic UTI
  • Challenging the diagnosis of interstitial cystitis, painful bladder syndrome and urethral syndrome
  • Making effective specialist treatment for chronic UTI available to all.

CUTIC is a not for profit registered company limited by guarantee. Our company number is 09933332.

Contacting us

If you would like to make an enquiry about data protection, update the information we hold about you, or opt out of our email communications from us email

What information we collect about you

Personal information is collected directly from you when you interact with CUTIC – for example visiting our website or signing up to our mailing list. Information may be collected in person, through our website or social media.

The information we hold will usually be just your name and email address. We will not share your personal information with anyone else without your permission.

How we might use your information if you have signed up to our mailing list

We use an email mailing list to inform subscribers about what we’re doing. You can subscribe through an online automated process where you have to given your explicit permission.

Subscriber personal details are collected, processed, managed and stored in accordance with data protection regulations. Subscribers can unsubscribe at any time through a link on our website, or the footer of our email messages, or by emailing us directly.

We want to send the most effective messages that we can. So we know what to say and when to get in touch, we analyse how emails are opened and read. We track emails which we have sent to you to see which messages have the highest response and click rates. We use reports that tell us if emails we send have been opened, deleted and interacted with (for example, by clicking on links within the emails). Although we only use this information to look at general patterns, it is still personal information because it is linked to your email address.

We use Mailchimp – read their privacy policy.

How we might use your information if you have visited our website

Website visitor tracking

This website uses Google Analytics to monitor visitors to better understand how they use it. Google Analytics tracks and monitors engagement and usage of the website, but will not store, save or collect personal information.

We analyse trends and patterns in the data, so that we can improve your experience. It helps us to identify problems with the website, ensure we are giving users the information they need, and to monitor the number of people we are reaching with our work.

Cookies on our websites

Like most websites we use cookies to get a better understanding of the way people use our websites.

Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website to better user experience while visiting the website by tailoring some information.

We don’t collect personal information that would identify you, unless you choose to share that with us.

When you access our websites, some cookies are saved to your computer, for example if you have chosen a particular language setting or created a user account.

You don’t have to do anything to accept cookies set by CUTIC, by continuing to use this site you are giving your consent to receive them. If you want to block cookies, you need to change the settings in your browser to reject them from this site.

Downloads and media files

Any downloadable documents, files or media made available on this website are provided to users at their own risk. We advise you to verify their authenticity using third party anti virus software or similar applications.

We accept no responsibility for third party downloads and downloads provided by external third party websites and advise users to verify their authenticity using third party anti virus software or similar applications.

Links to other websites

Our website contains links to other websites of interest. We aren’t responsible for the protection and privacy of any information which you provide when visiting sites linked from our website. So do look at their privacy statements.